Userguide

Table of Contents

  1. Introduction
  2. Login and Security
  3. Navigating the Application
  4. Order Management
  5. Payment and Tickets
  6. FAQ and Support

Introduction

Welcome to the official booking application for the Paris 2024 Olympic and Paralympic Games.
This application allows you to:

  • Browse available sports and offers
  • Create and manage your orders
  • Pay for your tickets and generate secure QR tickets
  • Verify your tickets on site

Login and Security

Account Creation

  1. Go to the login page.
  2. Click on Sign Up and fill in your information.
  3. Verify your email address to activate your account.

Login

  • Enter your email and password.
  • Two-factor authentication is performed at each login; you will need to provide a new code each time you reconnect to our platform.
  • Installing an authentication app (Google Authenticator, etc.) is required to complete the login process.
  • If everything goes well during your first registration, your basic data will be saved on our servers so you won’t need to go through the initial step for future logins.
  • If you cannot validate the two-factor authentication, rescan the QR code displayed on the login page with the app you previously downloaded.

Forgot Password

  • Click on Forgot Password.
  • Follow the instructions sent by email.
  • Sidebar: list of available sports and offers
  • Filters: search by type (Olympic / Paralympic) and location
  • Orders Table: history of your orders and tickets

Order Management

Create an Order

  1. Select one or more offers.
  2. Set the quantity for each offer.
  3. Click Add to Cart.
  4. Check the total of your order.

Order Details

  • Reference: unique identifier for your order
  • Offers: list of selected offers with quantity and price
  • Total: automatic calculation including all offers

Payment and Tickets

Payment

  • Click Pay to finalize your order.
  • A QR ticket will be generated automatically.
  • The following information will be stored:
    • ticketKey: unique ticket key
    • payloadHash: verification hash
    • qrCodePath: path to the QR code

Viewing Your Tickets

  • Go to your orders.
  • Click on the ticket to display the QR code.
  • You can scan the QR code on site to validate entry.

Ticket Status

  • isUsed: indicates whether the ticket has already been used
  • usedAt: date and time of ticket validation

FAQ and Support

I did not receive my ticket after payment

  • Check your spam folder.
  • Click on "My Current Orders" in the navigation bar to access the history of all recorded orders; only orders with completed payment issue a ticket.
  • You can access and print all your tickets from this interface; one paid order = one secure ticket.
  • Contact support if the issue persists.

How to cancel an order?

  • Only unpaid orders can be canceled from the "My Current Orders" interface.
  • Paid orders cannot be canceled via the application.
  • Contact customer service for any specific requests.

Support

  • Email: support@jo2024.fr
  • Phone: +33 1 23 45 67 89